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How utilities can avoid departmental silos

How utilities can avoid departmental silos

There’s a software platform for just about any problem one can think of – but using a portfolio of many segmented and siloed platforms can cause inter-departmental headaches down the line.

That’s where Kraken comes in, says Charlotte Johnson, Global Head of Markets at Kraken. She sat down with John Engel, DISTRIBUTECH and POWERGRID editor-in-chief in the EV Zone at DISTRIBUTECH International 2024 to discuss how Kraken aims to help utilities avoid these unproductive siloes.

“I think there’s just this kind of realization that we’re moving away from a world of having siloed tech platforms where you have lots and lots of different platforms doing different parts of the value chain or different parts of the ecosystem, and more to sort of an all-encompassing platform like Kraken where you have everything from the customer,” Johnson said.

For utilities, that means relationship management, CIS, billing, metering, and data management are all in one place with Kraken, as well as the generation side of connecting to assets, optimizing assets, and reporting on those assets.

“We’re finally moving to a place where the technology that we need to enable the energy transition all exists and it’s really more now about kind of cross-collaboration across the industry to actually make it happen,” Johnson said.

Originally published in POWERGRID International.

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